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Privacy Policy

ARB Electrical Wholesalers Privacy Policy

 

Protecting your privacy is important to us. The Protection of Personal Information Act (POPI) is aimed at protecting your personal information and prescribes what we can and cannot do with it.

 

We are committed to protecting your personal information and ensuring that your personal information is processed in a manner that complies with POPI.

 

This privacy policy is hereby incorporated into and forms part of our agreement with you. It explains how we deal with your personal information. You must read this privacy policy together with our Terms and Conditions. This privacy policy applies to all personal information that ARB Electrical Wholesalers collects from you.

 

Consent

 

By using our website, you are consenting to us collecting, using and disclosing your personal information in accordance with this privacy policy. If you do not agree to the collection, use and disclosure of your personal information in this way, you will not be able to use our website.


We may ask you to provide additional consents if we need to use your personal information for purposes not covered by this privacy policy.  You are not obliged to provide such consent but if you decide not to then your participation in certain activities may be restricted.  If you provide additional consent, the terms of that consent will prevail in the event of any conflict with the terms of this privacy policy. 

 

 

This Notice explains how we obtain, use and disclose your personal information, as is required by the Protection of Personal Information Act, 2013 (POPI Act).  At ARB Electrical Wholesalers we are committed to protecting your privacy and to ensure that your Personal Information is collected and used properly, lawfully and openly.

 

Direct Marketing Consent

 

By using our website you agree to us using your personal information to approach you for the purpose of marketing ARB Electrical Wholesalers and its products and services. If you do not agree it will not stop you from using this website. You are free to unsubscribe from any marketing material at any stage. If you have any questions in this regard, please contact us directly at marketing@arb.co.za.


Changes to our Privacy Policy

 

From time to time, we may have to amend this privacy policy to accommodate changes in our business or services or where legal requirements change. If you have any questions in this regard, please contact us directly at marketing@arb.co.za.

 

 

How We Collect and Use Information

 

In addition to what is described elsewhere in this privacy policy, we collect and use your personal information to provide products and services to you, to help us improve our website, to help us improve our products and services, to transact with you, to administer your account, to communicate with you, to engage with you on social networks, and to provide support to you.

 

 

The type of information we collect will depend on the purpose for which it is collected and used.  We will only collect information that we need for that purpose.

 

We collect information directly from you where you provide us with your personal details, for example when you purchase a product or service from us or when you submit enquiries to us or contact us.  Where possible, we will inform you what information you are required to provide us and what information is optional.

 

 

If you do not wish to provide us with personal information that is mandatory, we may not be able to do business with you or otherwise assist you.

 

 

Definition of Personal Information

 

According to the POPI Act “Personal Information” means information relating to an identifiable. Living, natural person, and where it is applicable, an identifiable, existing juristic person.  The POPI Act, which has more specific examples if you need them, can be found at the following link:

https://www.gov.za/ 

 

 

We collect the following types of information from you:

 

Information you provide us directly:

 

We ask for certain information such as your username, real name, birthdate, address, phone number and e-mail address when you register for an ARB Electrical Wholesalers account, or if you purchase goods from us. We may also retain any messages you send through the services on the website (Service), and may collect information you provide in user content that you post to the Service. We use this information to operate, maintain, and provide to you the features and functionality of the Service. Your username and, if you choose to disclose it, your real name, will be published publicly if you write a review on a product.

 

Information we may receive from third parties:

 

We may receive information about you from third parties. For example, if you access our website or Service through a third-party connection or log-in (for example, through Facebook Connect, by “following,” “liking,” adding the ARB Electrical Wholesalers application, linking your account to the ARB Online Store, etc.), that third party may pass certain information about your use of its service to ARB Electrical Wholesalers. This information could include, but is not limited to, the user ID associated with your account (for example, your Facebook UID), an access token necessary to access that service, any information that you have permitted the third party to share with us, and any information you have made public in connection with that service. If you allow us access to your friends list, your friends’ user IDs, and your connection to those friends by making it public, may be used and stored to make your experience more social, and to allow you to invite your friends to use our Service as well as provide you with updates if and when your friends join ARB Electrical Wholesalers. You should always review, and if necessary, adjust your privacy settings on third-party websites and services before linking or connecting them to the ARB Online Store. You may also unlink your third party account from the Service by adjusting your settings on the third party service.

 

Inviting a friend to use ARB Electrical Wholesalers:

 

ARB Electrical Wholesalers may, in its sole discretion, develop a feature that allows you to invite third parties to the Service. If you choose to use our invitation service to invite a third party to the Service through our “Invite friends” feature, you may directly choose a friend to invite through your mobile device’s native contact list – but we do not require that you import your contacts list to the Service, and we do not retain the information contained in your contacts list. You understand that by inviting a friend to ARB Electrical Wholesalers through the “Invite friends” feature, you are directly sending a text or email from your personal accounts and that we are not storing your contact list. In addition, you understand and agree that normal carrier charges apply to communications sent from your phone. Since this invitation is coming directly from your email or phone, we do not have access to or control this communication.

 

Analytics information:

 

We may directly collect analytics data, or use third-party analytics tools and services, to help us measure traffic and usage trends for the Service. These tools collect information sent by your browser or mobile device, including the pages you visit and other information that assists us in improving the Service. We collect and use this analytics information in aggregate form, such that it cannot reasonably be manipulated to identify any particular individual user.

 

Cookies information:

 

When you visit the Service, we may send one or more cookies — a small text file containing a string of alphanumeric characters — to your computer that uniquely identifies your browser and lets ARB Electrical Wholesalers help you log in faster and enhance your navigation through the site. A cookie may also convey information to us about how you use the Service (e.g., the pages you view, the links you click and other actions you take on the Service), and allow us, or our business partners, to track your usage of the Service over time. A persistent cookie remains on your hard drive after you close your browser. Persistent cookies may be used by your browser on subsequent visits to the site. Persistent cookies can be removed by following your web browser’s directions. A session cookie is temporary and disappears after you close your browser. You can reset your web browser to refuse all cookies or to indicate when a cookie is being sent. However, some features of the Service may not function properly if the ability to accept cookies is disabled. Full details can be found on our Cookie Policy.

 

Log file information:

 

Log file information is automatically reported by your browser or mobile device each time you access the Service. When you use our Service, our servers automatically record certain log file information. These server logs may include anonymous information such as your web request, Internet Protocol (“IP”) address, browser type, referring / exit pages and URLs, number of clicks and how you interact with links on the Service, domain names, landing pages, pages viewed, and other such information.

 

Clear gifs/web beacons information:

 

When you use the Service, we may employ clear gifs (also known as web beacons) which are used to anonymously track the online usage patterns of our users. In addition, we may also use clear gifs in HTML-based emails sent to our users to track which emails are opened and which links are clicked by recipients. The information allows for more accurate reporting and improvement of the Service.

 

Device identifiers:

 

When you access the Service by or through a mobile device (including but not limited to smart-phones or tablets), we may access, collect, monitor and/or remotely store one or more “device identifiers,” such as a universally unique identifier (“UUID”). Device identifiers are small data files or similar data structures stored on or associated with your mobile device, which uniquely identify your mobile device. A device identifier may be data stored in connection with the device hardware, data stored in connection with the device’s operating system or other software, or data sent to the device by ARB Electrical Wholesalers. A device identifier may convey information to us about how you browse and use the Service. A device identifier may remain persistently on your device to help you log in faster and enhance your navigation through the Service. Some features of the Service may not function properly if use or availability of device identifiers is impaired or disabled.

 

Location data:

 

When you access the Service by or through a mobile device, we may access, collect, monitor and/or remotely store “location data,” which may include GPS coordinates (e.g. latitude and/or longitude) or similar information regarding the location of your mobile device. Location data may convey to us information about how you browse and use the Service. Some features of the Service, particularly location-based services, may not function properly if use or availability of location data is impaired or disabled.

 

Commercial communications:

 

We use your information to send you shopping and Service-related emails (e.g., account verification, purchase and billing confirmations and reminders, changes/updates to features of the Service, technical and security notices). You may not opt out of Service-related emails.

 

Use of certain service type information we collect about you:

 

We use or may use cookies, log file, device identifiers, location data and clear gifs information to: (a) remember information so that you will not have to re-enter it during your visit or the next time you visit the site; (b) provide custom, personalised content and information; (c) provide and monitor the effectiveness of our Service; (d) monitor aggregate metrics such as total number of visitors, traffic, and demographic patterns; (e) diagnose or fix technology problems; (f) help you efficiently access your information after you sign in; (g) provide advertising to your browser or device, and (h) automatically update the ARB Electrical Wholesalers application on your mobile devices.

 

Sharing of Your Information

 

  • Who we may share your information with: We may share your information with our group companies including any parent, subsidiaries and affiliates), third-party business partners and Trusted Users (including ARB Marketing and its web developer) for the purpose of providing the Service to you. Third party business partners will be given limited access to your information as is reasonably necessary to deliver the Service, and we will require that such third parties comply with this Privacy Policy, or operate under a similar privacy policy.

 

  • Who can see user content: Any user content that you voluntarily disclose for posting to the Service becomes available to the public and cannot be removed, except by ARB Electrical Wholesalers in its sole discretion. Once posted on ARB Electrical Wholesalers, user content may not be removable from public view, as copies may remain viewable in cached and archived pages of the Service, on other sites that have republished us, or if other Users have copied or saved that information. If you do not wish your user content to be available to the public, please do not post it on the Service. Your username and, if you choose to disclose it, your real name, will be published publicly. Once published your username and / or real name may not be able to be removed from the internet generally.

 

  • Who can see your IP address: If you post user content on the Service while not logged in, your IP address will be published with your user content in order to attribute your contribution to the Service. A selection of Trusted Users with administrative powers in ARB Electrical Wholesalers have the ability to review IP addresses of users to reduce abusive behaviour. Any third party service embedded on ARB Electrical Wholesalers such as an advertiser, video provider, social network or other third party will also have access to your IP address.

 

  • Who can see your email address: If you enter an email address, you will enable communications from ARB Electrical Wholesalers and other users (provided that communications from other users will only be enabled if you participate in group discussions, when submitting RMA’s or by submitting an online enquiry). If you reply to users, or participate in group ARB Electrical Wholesalers activities such as meet-ups, your email address will be shared with these users. In addition, emails sent to some email addresses such as info@arb.co.za are received by a group of Trusted Users, who will use your email address to reply to the email.

 

What happens in the event of a change of control:

 

We may buy or sell/divest/transfer the company (including any shares in the company), or any combination of its products, services, assets and/or businesses. Your information such as customer names and email addresses, User Content and other user information related to the Service may be among the items sold or otherwise transferred in these types of transactions. We may also sell, assign or otherwise transfer such information in the course of corporate divestitures, mergers, acquisitions, bankruptcies, dissolutions, reorganizations, liquidations, similar transactions or proceedings involving all or a portion of the company.

 

Instances where we are required to share your information:

 

ARB Electrical Wholesalers will disclose your information where required to do so by law or subpoena or if we reasonably believe that such action is necessary to (a) comply with the law and the reasonable requests of law enforcement; (b) to enforce our Terms and Conditions or to protect the security, quality or integrity of our Service; and/or (c) to exercise or protect the rights, property, or personal safety of ARB Electrical Wholesalers, our users, or others.

 

Sharing certain service type information we collect about you:

 

We may share certain service type information, including information obtained through tools such as cookies, log files, device identifiers, location data and clear gifs (such as anonymous usage data, referring/exit pages and URLs, platform types, number of clicks, etc.) with our third-party business partners for the purposes described in the section above on “How We Collect and Use Information.” We may also aggregate or otherwise strip data of all personally identifying characteristics and may share that aggregated, de-identified data with third parties.

 

Third Party Ads on the ARB Electrical Wholesalers Website:

 

The ARB Electrical Wholesalers Privacy Policy does not apply to, and we cannot control the activities of, third-parties. Please consult the respective privacy policies of such third parties or contact such third parties for more information.

 

How We Store and Protect Your Information

 

Storage and Processing:

 

Your information collected through the Service may be stored and processed in South Africa or any other country in which ARB Electrical Wholesalers or its subsidiaries, affiliates, or service providers maintain facilities. ARB Electrical Wholesalers may transfer information that we collect about you, including personal information, to affiliated entities, or to other third parties across borders and from your country or jurisdiction to other countries or jurisdictions around the world.

 

 

Keeping your information safe:

 

ARB Electrical Wholesalers cares about the security of your information, and uses commercially reasonable safeguards to preserve the integrity and security of all information collected through the Service. To protect your privacy and security, we take reasonable steps (such as requesting a unique password) to verify your identity before granting you access to your account. You are responsible for maintaining the secrecy of your unique password and account information, and for controlling access to your email communications from ARB Electrical Wholesalers, at all times. However, ARB Electrical Wholesalers cannot ensure or warrant the security of any information you transmit to ARB Electrical Wholesalers or guarantee that information on the Service may not be accessed, disclosed, altered, or destroyed. Your privacy settings may also be affected by changes to the functionality of third party sites and services that you add to the ARB Online Store, such as social networks. ARB Electrical Wholesalers is not responsible for the functionality or security measures of any third party.

 

Compromise of information:

 

In the event that any information under our control is compromised as a result of a breach of security, ARB Electrical Wholesalers will take reasonable steps to investigate the situation and where appropriate, subject to section 22 of POPI, notify those individuals whose information may have been compromised and take other steps, in accordance with any applicable laws and regulations.

[Drafting Note – It is suggested that ARB Electrical develops a step-by-step  procedure for the purpose of investigating and dealing with compromise of information breaches of this nature and that the procedure / steps are able to be accessed by the consumer by clicking on the link here.]

 

Your Choices about Your Information

 

You control your account information and settings. You may update your account information and email-communication preferences at any time by logging into your account and changing your profile settings. You can also stop receiving promotional email communications from us by modifying your preferences at http://www.arb.co.za/my-account.

 

We make every effort to promptly process all unsubscribe requests. As noted above, you may not opt out of Service-related communications (e.g., account verification, purchase and billing confirmations and reminders, changes/updates to features of the Service, technical and security notices). If you have any questions about reviewing or modifying your account information, you can contact us directly at info@arb.co.za.

 

Opting out of collection of your information for Tracking / Advertising:

 

Please refer to your mobile device or browser’s technical information for instructions on how to delete and disable cookies, and other tracking/recording tools. Depending on your type of device, it may not be possible to delete or disable tracking mechanisms on your mobile device. Note that disabling cookies and/or other tracking tools prevents ARB Electrical Wholesalers or its business partners from tracking your browser’s activities in relation to the Service, and for use in targeted advertising activities by third parties. However, doing so may disable many of the features available through the Service. If you have any questions about opting out of the collection of cookies and other tracking/recording tools, you can contact us directly at info@arb.co.za.

 

How long we keep your private profile information:

 

Following termination of your User account, ARB Electrical Wholesalers may retain your private profile information for a commercially reasonable time for backup, archival, or audit purposes. For the avoidance of doubt, any information that you choose to make public on the service may not be removable from the internet generally.

 

Correction of your Personal Information

 

You have the right to ask us to update, correct or delete your personal information.  We will take all reasonable steps to confirm your identity before making changes to Personal Information we may hold about you.  We would appreciate it if you would take the necessary steps to keep your Personal Information accurate and up-to-date by notifying us of any changes we need to be aware of.

 

Children’s Privacy

 

Subject to instances of tacit emancipation of minors and / or ratification by their legal guardians, ARB Electrical Wholesalers does not knowingly collect or solicit any information from anyone under the age of 18 or knowingly allow such persons to register as users. The Service and its content are not directed at children under the age of 18. In the event that we learn that we have collected personal information from a child under age 18 without verification of parental consent, we will delete that information as quickly as possible. If you believe that we might have any information from or about a child under 18, please contact us at info@arb.co.za.

 

Links to Other Websites and Services

 

We are not responsible for the practices employed by websites or services linked to or from the Service, including the information or content contained therein. Please remember that when you use a link to go from the Service to another website, our Privacy Policy does not apply to third-party websites or services. Your browsing and interaction on any third-party website or service, including those that have a link or advertisement on our website, are subject to that third party’s own rules and policies. In addition, you agree that we are not responsible and we do not have control over any third-parties that you authorize to access your User Content. If you are using a third-party website or service (like Facebook, Google groups, or an IRC chatroom) and you allow such a third-party access to you User Content, you do so at your own risk.  

 

Please note that we are entitled to refuse to delete your information in certain circumstances (including where, by law, we are required to maintain it). Further that the deletion of all of your personal information will probably necessitate the termination of any agreements that you have with us as we require some of your personal information to transact with you. 

 

FAQ's

  • Is online shopping safe?

    Yes. We have taken every precaution to ensure your personal details are safe with us. All sensitive information you provide is encrypted. Visit the privacy policy here

  • What is your online store security?

    We subscribe to the highest security and encryption standards, allowing our customers to shop with absolute peace of mind. Through the use of 3D Secure / Payer Authentication, online payments are now authenticated and verified, allowing for protection against any unauthorized use should your card be lost or stolen.

    Our payment gateways only use the strictest forms of encryption at checkout. No information regarding your payment is stored by ARB Electrical Wholesalers.

  • Do I need to register to shop online?

    Yes, you have the option to create an account or checkout as a guest. However, when you do create an account, you are able to view your order history and save your details for faster checkout on future purchases.

  • How do I register to shop online?

    From your mobile phone or your PC you can register to shop with us.

    Simply click on the "Register" link on the top of your screen. Then select Register, and if you are a new customer you will need to enter some basic information - it is really quick and easy and you only do this once.

    And don't worry, we will not share your personal details with anyone, and we will not contact you if you do not want us to.

    Your information is also safe with us, as we subscribe to the strictest security standards meaning your information is safe from anyone who is not authorised to see it.

  • How do I register for trade pricing?

    You will need to ensure you have registered for a cash account here.

    Should you already have a cash account, this will need to be linked to your online profile. Please contact us marketing@arb.co.za for assistance.

  • How do I reset my password?

    There is a "Forgot Your Password" link on the login page. You will be prompted to enter an email address to send a password reset email which will allow you to reset your password. Please ensure that you enter the email address you registered with. If you require assistance, please email marketing@arb.co.za

  • Will my password expire?

    For your convenience we have maintained a static password that will not expire. However, should you wish to change your password, you can either change it in your ‘My Account’ section or reset it following the password reset process.

  • Why must i select a fulfilment branch?

    Select a fulfilment branch for accurate stock availability and pricing in your region/branch. You can change this at any time.

  • Can you guarantee stock?

    We cannot guarantee stock, however, we will try our best to source the items for you. We will be in contact with you should we encounter any problems with stock.

  • Is the website compatible with smart devices?

    Yes, as our website is designed to be used across current mobile devices, such as tablets and mobile phones

  • To whom may I address a complaint?

    Complaints can be sent to marketing@arb.co.za. Alternatively, you can contact us on 0861 272 835 and speak to a consultant.

  • What are your operating hours?

    Operating hours vary depending on the branch. Visit our branch locator (top right next to you cart total) to view operating hours for your nearest ARB Branch

  • To whom may I submit my CV if I want to apply for a job at ARB?

    Should you wish to submit your CV, kindly email your CV to careers@arb.co.za for consideration. A representative will be in touch, should we have anything available.

  • How do I check product prices?

    You can check product prices by searching for the product on our website.

  • Does ARB offer financial assistance?

    Yes, please contact your nearest ARB branch for assistance.

  • How can I check if the product I want is in stock?

    You can check stock availability by registering an account via our website and selecting the store where you will be buying the products. Alternatively, you can contact your nearest ARB branch and speak to sales for assistance.

  • Where do you deliver?

    We deliver directly to your door anywhere within South Africa. Please contact us and make arrangements if you'd like for us to deliver to a country outside of South Africa

  • Do you deliver outside of South Africa?

    Please contact us and make arrangements if you'd like for us to deliver to a country outside of South Africa

  • Where is my order? How can I track the status of my order?

    Log into your profile and go to the order status link. This will allow you to view the status of your latest order.

  • What is my waybill?

    You will receive your waybill number and a tracking link via email once the fulfilment hands your order over to our courier partner. You will also be able to get the Waybill number in the My Orders section in your profile.

  • What if my items are damaged, faulty or incorrectly delivered, how do I change it?

    Please note that the onus is on you to ensure that the product you order is appropriate for its intended use and / or application.

    If the incorrect product has been delivered to you by mistake (i.e. it is not the product that you ordered), please do not remove the product from its original packaging, open or use the product in any way. Please promptly email marketing@arb.co.za to notify us so that we can resolve the mistake by arranging to collect the incorrect product from you and deliver the correct product to you, as quickly as possible.

    If goods are damaged, please email marketing@arb.co.za with a picture of the damage product and we will make the necessary arrangements.

    If goods are faulty, please email marketing@arb.co.za and we will make the necessary arrangements. The goods will then be inspected, depending on the outcome of our inspection, credit will be issued to cover the cost of the product(s) and the delivery charges. If our inspection and testing determine that the returned product(s) are not defective then a handling fee will be charged. Customers will be notified of this and asked how they want the product(s) couriered back to them in this instance. On the day the customer is notified, he/she will have fourteen days to inform us how they want the product(s) returned to them. In the event the customer does not respond to us within the fourteen days, we will discard the product(s) and no credit will be issued.

  • How can I return my online order or part of my online order?

    Should you wish to return an item bought from the ARB Electrical Wholesalers website then an application must be submitted through the Returns page in your online account.

    You will be liable for the direct cost of returning the goods to us.

    Products are returned unopened, in their original packaging, and in a saleable condition.

    Proof of purchase needs to be presented should we request it. Refunds will be processed subject to a final inspection once received back in our warehouse.

  • How long does it take for a refund to reflect back into my bank account?

    If a refund has been authorised and processed, kindly allow up to two weeks for the money to reflect in your bank account.

  • How much will it cost me to return my order?

    Costs will be calculated once the goods have been received at ARB Online Dispatch. The return costs will be off-set against the refund of purchase price.

  • I forgot to add a few items to my delivery order, is it possible to add more items to a completed order?

    I forgot to add a few items to my delivery order, is it possible to add more items to a completed order?

  • How do I sign up for your newsletters?

    Simply provide your email address in the "Sign Up” section at the bottom of our website. Enter your email address in the sign-up area to get exclusive promotions, latest offers and competitions and so much more. If at any time you want to stop getting our newsletter, click on the "unsubscribe" button at the bottom of the any of your emails to stop any unwanted emails.

  • How do I view my order history?

    This can be done within your ‘My Account’ section.

  • Anything I need to know about payment when shopping online?

    We offer the following payment methods: Credit Cards ARB accepts payments made by Visa and Mastercard credit cards only. When you order online, funds equal to the total value of your order will be reserved against the card you are paying with during the checkout process.

    By submitting your order and payment card details you warrant that you are authorised to make payment with the payment card and that there are sufficient funds available to pay for the order.

    Ozow

    Ozow real time EFT payment is an innovative way of paying via your mobile device or PC. Ozow is a seamless, hassle-free and instant method of settling your outstanding account, making the loading process quick and easy within seconds. Ozow allows you to make payments from any of your online bank accounts e.g. savings account, credit card account, cheque account, etc. Tyme and African Bank have also been introduced to the Ozow platform, offering you to make payments with any of the 8 major banks in South Africa.

    If this method is selected as your preferred method of payment you will be redirected to the Ozow payment page where you will be able to choose from the 8 different banks of South Africa. You will access your bank directly from within this payment option. For added security you will receive a One-Time-Pin (OTP) on your phone that you enter to complete your order safely and securely.

    Using Ozow means you no longer have to send us proof of payment or wait for funds to clear before we action your order. We receive immediate notification of your payment with your order number included as reference.

    Traditional EFT

    This is different to Instant EFT. You will need to log onto your bank and load ARB Electrical Wholesalers as a payment beneficiary. Once payment has been completed you will need to send us the proof of payment. When you select this method of payment, please allow for time (1 - 3 Business days) to see that funds reflect in our account first before we start processing your order. To ensure we link your payment to your order, please forward us your proof of payment with your order number as reference via email to: marketing@arb.co.za

    If you are an existing Trade Account with us you can select "Purchase Order" as your payment method on the payment options page. You will need to include the PO number before completely the order. To ensure accurate record keeping we suggest you forward us a copy of your purchase order soon after completing your order so that we can allocate to your account.

    Regrettably we do not accept cheques as payment.

  • Can I pay my account online and in store?

    Yes, you will be able to pay your account in branch and online via your account.

  • How do I apply to open a business account?

    Please contact your nearest ARB branch for assistance.

Select a Branch

This is for informational purposes only. All online orders will be dispatched from our central warehouse.

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