From your mobile phone or your PC you can register to shop with us.
Simply click on the “Register” link on the top of your screen. Then select Register, and if you are a new customer you will need to enter some basic information – it is really quick and easy and you only do this once.
And don’t worry, we will not share your personal details with anyone, and we will not contact you if you do not want us to.
Your information is also safe with us, as we subscribe to the strictest security standards meaning your information is safe from anyone who is not authorised to see it.
You can check stock availability by registering an account via our website and selecting the store where you will be buying the products. Alternatively, you can contact your nearest ARB branch and speak to sales for assistance.
We deliver directly to your door anywhere within South Africa. Please contact us and make arrangements if you’d like for us to deliver to a country outside of South Africa
Please contact us and make arrangements if you’d like for us to deliver to a country outside of South Africa
You will receive your waybill number and a tracking link via email once the fulfilment hands your order over to our courier partner. You will also be able to get the Waybill number in the My Orders section in your profile.
Please note that the onus is on you to ensure that the product you order is appropriate for its intended use and / or application.
If the incorrect product has been delivered to you by mistake (i.e. it is not the product that you ordered), please do not remove the product from its original packaging, open or use the product in any way. Please promptly email email@example.com to notify us so that we can resolve the mistake by arranging to collect the incorrect product from you and deliver the correct product to you, as quickly as possible.
If goods are damaged, please email firstname.lastname@example.org with a picture of the damage product and we will make the necessary arrangements.
If goods are faulty, please email email@example.com and we will make the necessary arrangements. The goods will then be inspected, depending on the outcome of our inspection, credit will be issued to cover the cost of the product(s) and the delivery charges. If our inspection and testing determine that the returned product(s) are not defective then a handling fee will be charged. Customers will be notified of this and asked how they want the product(s) couriered back to them in this instance. On the day the customer is notified, he/she will have fourteen days to inform us how they want the product(s) returned to them. In the event the customer does not respond to us within the fourteen days, we will discard the product(s) and no credit will be issued.
Should you wish to return an item bought from the ARB Electrical Wholesalers website then an application must be submitted through the Returns page in your online account.
You will be liable for the direct cost of returning the goods to us.
Products are returned unopened, in their original packaging, and in a saleable condition.
Proof of purchase needs to be presented should we request it.
Refunds will be processed subject to a final inspection once received back in our warehouse.
If a refund has been authorised and processed, kindly allow up to two weeks for the money to reflect in your bank account.
Costs will be calculated once the goods have been received at ARB Online Dispatch. The return costs will be off-set against the refund of purchase price.
I forgot to add a few items to my delivery order, is it possible to add more items to a completed order?
Simply provide your email address in the “Sign Up” section at the bottom of our website. Enter your email address in the sign-up area to get exclusive promotions, latest offers and competitions and so much more. If at any time you want to stop getting our newsletter, click on the “unsubscribe” button at the bottom of the any of your emails to stop any unwanted emails.
This can be done within your ‘My Account’ section.
We offer the following payment methods:
ARB accepts payments made by Visa and Mastercard credit cards only. When you order online, funds equal to the total value of your order will be reserved against the card you are paying with during the checkout process.
By submitting your order and payment card details you warrant that you are authorised to make payment with the payment card and that there are sufficient funds available to pay for the order.
Ozow real time EFT payment is an innovative way of paying via your mobile device or PC. Ozow is a seamless, hassle-free and instant method of settling your outstanding account, making the loading process quick and easy within seconds. Ozow allows you to make payments from any of your online bank accounts e.g. savings account, credit card account, cheque account, etc. Tyme and African Bank have also been introduced to the Ozow platform, offering you to make payments with any of the 8 major banks in South Africa.
If this method is selected as your preferred method of payment you will be redirected to the Ozow payment page where you will be able to choose from the 8 different banks of South Africa. You will access your bank directly from within this payment option. For added security you will receive a One-Time-Pin (OTP) on your phone that you enter to complete your order safely and securely.
Using Ozow means you no longer have to send us proof of payment or wait for funds to clear before we action your order. We receive immediate notification of your payment with your order number included as reference.
This is different to Instant EFT. You will need to log onto your bank and load ARB Electrical Wholesalers as a payment beneficiary. Once payment has been completed you will need to send us the proof of payment. When you select this method of payment, please allow for time (1 – 3 Business days) to see that funds reflect in our account first before we start processing your order. To ensure we link your payment to your order, please forward us your proof of payment with your order number as reference via email to: firstname.lastname@example.org
If you are an existing Trade Account with us you can select “Purchase Order” as your payment method on the payment options page. You will need to include the PO number before completely the order. To ensure accurate record keeping we suggest you forward us a copy of your purchase order soon after completing your order so that we can allocate to your account.
Regrettably we do not accept cheques as payment.
Yes, you will be able to pay your account in branch and online via your account.
Please contact your nearest ARB branch for assistance.
A service allowing you to shop online and collect from an ARB Branch near you. Try our new Click & Collect service for a quick and convenient way to shop online and collect at your goods within a prescribed time. No need to deal with couriers and delivery times. You can now also shop online with your ARB account with Click & Collect! It’s time to skip the queue and shop online with ARB Electrical Wholesalers! Click here for more information
The ARB Certified Solar Professionals Network is designed to connect customers to reliable and qualified solar installation companies. By partnering with trusted installers identified by ARB, customers can have peace of mind knowing that they will receive exceptional services and quality installations.
Whether it’s for commercial or residential projects, the ARB Certified Installers are here to assist with new installations and support for existing solar systems.
The ARB Certified Solar Professionals Network are certified professionals with a proven track record of excellence in the solar industry.
They are reputable companies or individuals who have earned the trust of their customers through reliable service, quality workmanship, and adherence to industry standards.
Visit the find an ARB Certified Solar Installer page here, select either Commercial or Residential installation type and then browse the installer you wish to contact.
Visit the Application to Join ARB Certified Solar Professionals Network page here, complete the application form and wait to hear back from us.
Yes, there are various requirements to join the network. See full list of requirements here.
How to Login and Register
How to become a Preferred Cash Customer (COD)
Customer Trade Portal: How to use the dashboard
Customer Trade Portal: How to create product lists
Customer Trade Portal: How to create quotes
How to find a Certified Solar Installer
Application to Join ARB Certified Solar Professionals Network
ARB Certified Solar Professionals Network