FREE SHIPPING for orders over R500

FAQ's

  • Is online shopping safe?

    Yes. We have taken every precaution to ensure your personal details are safe with us. All sensitive information you provide is encrypted. Visit the privacy policy here

  • What is your online store security?

    We subscribe to the highest security and encryption standards, allowing our customers to shop with absolute peace of mind. Through the use of 3D Secure / Payer Authentication, online payments are now authenticated and verified, allowing for protection against any unauthorized use should your card be lost or stolen.

    Our payment gateways only use the strictest forms of encryption at checkout. No information regarding your payment is stored by ARB Electrical Wholesalers.

  • Do I need to register to shop online?

    Yes, you have the option to create an account or checkout as a guest. However, when you do create an account, you are able to view your order history and save your details for faster checkout on future purchases.

  • How do I register to shop online?

    From your mobile phone or your PC you can register to shop with us.

    Simply click on the "Register" link on the top of your screen. Then select Register, and if you are a new customer you will need to enter some basic information - it is really quick and easy and you only do this once.

    And don't worry, we will not share your personal details with anyone, and we will not contact you if you do not want us to.

    Your information is also safe with us, as we subscribe to the strictest security standards meaning your information is safe from anyone who is not authorised to see it.

  • How do I register for trade pricing?

    You will need to ensure you have registered for a cash account here.

    Should you already have a cash account, this will need to be linked to your online profile. Please contact us marketing@arb.co.za for assistance.

  • How do I reset my password?

    There is a "Forgot Your Password" link on the login page. You will be prompted to enter an email address to send a password reset email which will allow you to reset your password. Please ensure that you enter the email address you registered with. If you require assistance, please email marketing@arb.co.za

  • Will my password expire?

    For your convenience we have maintained a static password that will not expire. However, should you wish to change your password, you can either change it in your ‘My Account’ section or reset it following the password reset process.

  • Why must i select a fulfilment branch?

    Select a fulfilment branch for accurate stock availability and pricing in your region/branch. You can change this at any time.

  • Can you guarantee stock?

    We cannot guarantee stock, however, we will try our best to source the items for you. We will be in contact with you should we encounter any problems with stock.

  • Is the website compatible with smart devices?

    Yes, as our website is designed to be used across current mobile devices, such as tablets and mobile phones

  • To whom may I address a complaint?

    Complaints can be sent to marketing@arb.co.za. Alternatively, you can contact us on 0861 272 835 and speak to a consultant.

  • What are your operating hours?

    Operating hours vary depending on the branch. Visit our branch locator (top right next to you cart total) to view operating hours for your nearest ARB Branch

  • To whom may I submit my CV if I want to apply for a job at ARB?

    Should you wish to submit your CV, kindly email your CV to careers@arb.co.za for consideration. A representative will be in touch, should we have anything available.

  • How do I check product prices?

    You can check product prices by searching for the product on our website.

  • Does ARB offer financial assistance?

    Yes, please contact your nearest ARB branch for assistance.

  • How can I check if the product I want is in stock?

    You can check stock availability by registering an account via our website and selecting the store where you will be buying the products. Alternatively, you can contact your nearest ARB branch and speak to sales for assistance.

  • Where do you deliver?

    We deliver directly to your door anywhere within South Africa. Please contact us and make arrangements if you'd like for us to deliver to a country outside of South Africa

  • Do you deliver outside of South Africa?

    Please contact us and make arrangements if you'd like for us to deliver to a country outside of South Africa

  • Where is my order? How can I track the status of my order?

    Log into your profile and go to the order status link. This will allow you to view the status of your latest order.

  • What is my waybill?

    You will receive your waybill number and a tracking link via email once the fulfilment hands your order over to our courier partner. You will also be able to get the Waybill number in the My Orders section in your profile.

  • What if my items are damaged, faulty or incorrectly delivered, how do I change it?

    Please note that the onus is on you to ensure that the product you order is appropriate for its intended use and / or application.

    If the incorrect product has been delivered to you by mistake (i.e. it is not the product that you ordered), please do not remove the product from its original packaging, open or use the product in any way. Please promptly email marketing@arb.co.za to notify us so that we can resolve the mistake by arranging to collect the incorrect product from you and deliver the correct product to you, as quickly as possible.

    If goods are damaged, please email marketing@arb.co.za with a picture of the damage product and we will make the necessary arrangements.

    If goods are faulty, please email marketing@arb.co.za and we will make the necessary arrangements. The goods will then be inspected, depending on the outcome of our inspection, credit will be issued to cover the cost of the product(s) and the delivery charges. If our inspection and testing determine that the returned product(s) are not defective then a handling fee will be charged. Customers will be notified of this and asked how they want the product(s) couriered back to them in this instance. On the day the customer is notified, he/she will have fourteen days to inform us how they want the product(s) returned to them. In the event the customer does not respond to us within the fourteen days, we will discard the product(s) and no credit will be issued.

  • How can I return my online order or part of my online order?

    Should you wish to return an item bought from the ARB Electrical Wholesalers website then an application must be submitted through the Returns page in your online account.

    You will be liable for the direct cost of returning the goods to us.

    Products are returned unopened, in their original packaging, and in a saleable condition.

    Proof of purchase needs to be presented should we request it. Refunds will be processed subject to a final inspection once received back in our warehouse.

  • How long does it take for a refund to reflect back into my bank account?

    If a refund has been authorised and processed, kindly allow up to two weeks for the money to reflect in your bank account.

  • How much will it cost me to return my order?

    Costs will be calculated once the goods have been received at ARB Online Dispatch. The return costs will be off-set against the refund of purchase price.

  • I forgot to add a few items to my delivery order, is it possible to add more items to a completed order?

    I forgot to add a few items to my delivery order, is it possible to add more items to a completed order?

  • How do I sign up for your newsletters?

    Simply provide your email address in the "Sign Up” section at the bottom of our website. Enter your email address in the sign-up area to get exclusive promotions, latest offers and competitions and so much more. If at any time you want to stop getting our newsletter, click on the "unsubscribe" button at the bottom of the any of your emails to stop any unwanted emails.

  • How do I view my order history?

    This can be done within your ‘My Account’ section.

  • Anything I need to know about payment when shopping online?

    We offer the following payment methods: Credit Cards ARB accepts payments made by Visa and Mastercard credit cards only. When you order online, funds equal to the total value of your order will be reserved against the card you are paying with during the checkout process.

    By submitting your order and payment card details you warrant that you are authorised to make payment with the payment card and that there are sufficient funds available to pay for the order.

    Ozow

    Ozow real time EFT payment is an innovative way of paying via your mobile device or PC. Ozow is a seamless, hassle-free and instant method of settling your outstanding account, making the loading process quick and easy within seconds. Ozow allows you to make payments from any of your online bank accounts e.g. savings account, credit card account, cheque account, etc. Tyme and African Bank have also been introduced to the Ozow platform, offering you to make payments with any of the 8 major banks in South Africa.

    If this method is selected as your preferred method of payment you will be redirected to the Ozow payment page where you will be able to choose from the 8 different banks of South Africa. You will access your bank directly from within this payment option. For added security you will receive a One-Time-Pin (OTP) on your phone that you enter to complete your order safely and securely.

    Using Ozow means you no longer have to send us proof of payment or wait for funds to clear before we action your order. We receive immediate notification of your payment with your order number included as reference.

    Traditional EFT

    This is different to Instant EFT. You will need to log onto your bank and load ARB Electrical Wholesalers as a payment beneficiary. Once payment has been completed you will need to send us the proof of payment. When you select this method of payment, please allow for time (1 - 3 Business days) to see that funds reflect in our account first before we start processing your order. To ensure we link your payment to your order, please forward us your proof of payment with your order number as reference via email to: marketing@arb.co.za

    If you are an existing Trade Account with us you can select "Purchase Order" as your payment method on the payment options page. You will need to include the PO number before completely the order. To ensure accurate record keeping we suggest you forward us a copy of your purchase order soon after completing your order so that we can allocate to your account.

    Regrettably we do not accept cheques as payment.

  • Can I pay my account online and in store?

    Yes, you will be able to pay your account in branch and online via your account.

  • How do I apply to open a business account?

    Please contact your nearest ARB branch for assistance.

Select a Branch

This is for informational purposes only. All online orders will be dispatched from our central warehouse.

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